Privacy Policy

Kirin Solutions LLC ("Kirin Solutions," "Company," "we," "us," or "our") operates the SKUit platform ("SKUit," the "Service," or the "Platform"), a software-as-a-service application designed to assist professionals in generating and validating Bills of Materials (BOMs) for networking infrastructure.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you access or use the Service, and explains the rights and choices available to you.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• the SKUit website
• the SKUit web application
• APIs and integrations
• customer support communications
• any related services operated by Kirin Solutions LLC

Kirin Solutions LLC is a company organized under the laws of the State of California, United States.

The Service is intended primarily for professional and business users in the networking and infrastructure industries.

2. Information We Collect

2.1 Account Information

When you register for an account we may collect:

• Name
• Email address
• Organization or company name (optional)
• Account credentials (passwords stored in hashed form)
• Account preferences and settings

2.2 Customer Content

When you use the Service we may process information you submit, including:

• Bills of Materials created within the platform
• Equipment selections and configuration parameters
• Project titles, descriptions, and notes
• Chat queries submitted to the assistant
• AI-generated responses returned to the user

This information may include technical procurement or infrastructure planning information submitted by users.

We treat this information as confidential customer data and process it solely for purposes of operating the Service.

2.3 Usage and Technical Information

When you access the Service we may automatically collect technical information such as:

• IP address
• Browser type
• Operating system
• Device information
• Pages viewed
• Session duration
• Feature usage patterns
• Diagnostic and error logs

This information helps maintain the reliability, performance, and security of the Service.

2.4 Communications

We may collect information when you communicate with us, including support requests, feedback, account inquiries, and privacy rights requests.

2.5 Payment Information

Payments for the Service are processed through Stripe, a third-party payment processor. When you make a payment:

• Payment card information is processed directly by Stripe
• Kirin Solutions does not store full payment card numbers

Stripe processes payment data according to its own privacy policy and security standards.

3. How We Collect Information

Information You Provide

Information you voluntarily submit when registering an account, creating BOMs, interacting with the assistant, or contacting support.

Automatic Collection

Technical data may be collected automatically through essential session cookies, server logs, and diagnostic monitoring tools.

We do not use advertising cookies, behavioral tracking technologies, or cross-site tracking systems.

Third-Party Services

We may receive limited information from service providers involved in operating the Service, such as authentication providers or payment processors. We do not purchase personal information from data brokers.

4. How We Use Information

Providing the Service

• Authenticate users
• Operate the BOM generation platform
• Store and manage BOM data
• Provide account features
• Process payments
• Provide support and respond to inquiries

Improving the Platform

• Understand how the Service is used
• Diagnose errors
• Improve reliability and performance
• Develop new features

Communications

We may communicate with users regarding account administration, security alerts, service updates, and support responses.

We do not sell contact information or send unrelated third-party marketing communications.

Security and Compliance

We may process information to detect fraud or misuse, investigate security incidents, enforce our Terms of Service, and comply with legal obligations.

5. Artificial Intelligence Processing

The Service includes AI-assisted functionality designed to help generate and validate Bills of Materials.

When you submit queries to the assistant:

• Portions of your query and relevant session context may be processed by third-party artificial intelligence infrastructure providers in order to generate responses.

6. Service Providers and Infrastructure

We use trusted service providers to operate the platform. These may include providers for:

• Cloud infrastructure
• Payment processing
• Authentication
• Analytics and diagnostics
• Security monitoring

Our primary hosting infrastructure is provided by Oracle Cloud Infrastructure (OCI).

Service providers process personal information only as necessary to provide services on our behalf.

7. Data Sharing

We do not sell or rent personal information.

We may share personal information only in the following circumstances:

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy.

Information may be retained longer where required for legal, security, or accounting purposes.

9. Security

We implement administrative, technical, and organizational safeguards designed to protect personal information. These measures may include:

• Encryption of data in transit using TLS
• Restricted administrative access
• Infrastructure security controls
• Monitoring for suspicious activity

No internet service can be guaranteed to be completely secure.

10. Your Privacy Rights

California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents may request:

• Access to personal information
• Deletion of personal information
• Correction of inaccurate information
• Disclosure of categories of data collected

We do not sell or share personal information for cross-context behavioral advertising.

International Users

If you are located outside the United States, your personal information may be transferred to and processed in the United States.

Where required by applicable law we may implement safeguards such as Standard Contractual Clauses.

Users located in jurisdictions with applicable privacy laws may have rights including:

• Access
• Correction
• Deletion
• Restriction of processing
• Objection to certain processing activities

11. Children's Privacy

The Service is intended for professional users aged 18 or older.

We do not knowingly permit individuals under the age of 18 to create accounts. If we become aware that personal information has been collected from a minor, we will delete such information.

12. Cookies and Local Storage

The Service uses only essential cookies and similar technologies required to operate the platform. These may include cookies used for:

• Authentication
• Security protections
• Maintaining session state

We do not use advertising cookies or behavioral tracking technologies.

The Service may also use browser local storage to maintain application functionality.

13. Do Not Track

Our Service does not currently respond to browser "Do Not Track" signals.

14. Account Deletion

Users may request deletion of their account and associated personal data by contacting us using the contact information below.

Some information may be retained where necessary for legal compliance, accounting requirements, or security purposes.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When material changes occur we will update the "Last Updated" date and may provide notice through the Service or by email.

16. Contact

For privacy inquiries or data rights requests please contact: